Do you like the service and products provided by J.F. Denney? Here are reviews of various products and services that JFD offers.
Reviews
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4.9 (91) |
User reviews
View all user reviewsAverage user rating from: 91 user(s)
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Christmas Present
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0 of 0 people found the following review helpful
Everyone (Steve written estimates, Debra bid prep, Heather dispatch, Milt's crew installation) did a WONDERFUL job on the garage furnace. Aside from getting my husband back, this was the best Christmas present I could have ever had!!
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Reviewed by Linda F.
February 01, 2012 |
ALWAYS
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0 of 0 people found the following review helpful
Always timely. Always friendly. Always remedy the problem.
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Reviewed by Tull - Atchison
January 25, 2012 |
Very pleased
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0 of 0 people found the following review helpful
Phil did an excellent job. I was very pleased.
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Reviewed by Surber
January 18, 2012 |
Wait On Us, But We Won't Wait on You
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0 of 0 people found the following review helpful
So when I get a call from the plumber telling me that they’ll be able to come out that day I am asked, “Will you be available after 2.” I was irritated that I was given such a huge window of time to be available, but regardless, I said I would be. The office calls to confirm that I’m there and I get back to them within 20 minutes. They tell me that they need to reschedule for Monday (today’s Friday) because I didn’t pick up the phone when they called. Is that how J. F. Denny rolls? I have to wait a nebulous ‘2 until the end of time’ but if I’m not at the phone the moment they call me I’m screwed? When I complained she told me “I’m not going to argue with you sir.” Very diplomatic, but does nothing to help me or my family take a shower this weekend. Thanks for nothing. I won’t forget to bow on Monday in gratitude that you bothered to show up. Obviously we’re working for you it seems. JFD RESPONSE: Thank you for taking the time to give us a review Ari. I reviewed your workorder. We gave you a window of 2:00 - 4:00 when we would arrive at your home Friday afternoon. This is a standard window of time that we give to our customers. In fact, I think that this is a standard practice in the service industry. We recognize and appreciate that your time is valuable. Unfortunately it is impossible to predict down a precise time when we will arrive because we never know for sure how long the service calls prior to your call will take. According to our records, we left you a message at 2:38 letting you know that a plumber was available. Since you did not answer we sent him on another call. Unfortunately, we are not set up to have our staff on stand-by. You returned our call at 4:08 and we explained to you what happened. The schedule did not allow us to get to you that day (it was a non-emergency type of repair). We did, however, make a special trip out on Saturday to provide you service. We sincerely apologize for any inconvenience that you had. We always strive to give the best service that we possibly can. Please feel free to come to our office and speak with me if you ever have a concern. Mark Denney |
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Reviewed by Ari Ailin
January 13, 2012 |
Thank you
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0 of 0 people found the following review helpful
Great service and explained everything very well :)
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Reviewed by The Holdens
January 05, 2012 |
AWESOME
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0 of 0 people found the following review helpful
Everyone has been very helpful and pleasant! Timeliness in getting my water heater in was AWESOME! Thank you so much.
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Reviewed by Robin from Easton
December 15, 2011 |
Kudos to Roger
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0 of 0 people found the following review helpful
Roger is amazing. Very knowledgable and has a great memory. He was able to explain what I can do to maintain my system. Friendly and curtious.
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Reviewed by Kristin S
November 28, 2011 |
Thank you!
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0 of 0 people found the following review helpful
Thank you Heather - Phil - Jared. Thank you JF Denney for employing a great staff. Professionalism and customer appreciation is noticed. Thank you.
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Reviewed by Doug - Lansing
November 18, 2011 |
EXCELLENT
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0 of 0 people found the following review helpful
Excellent work, excellent Company. Brian is always so friendly, courteous, answers any and all of my questions.
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Reviewed by J. Simmons - Lansing
October 18, 2011 |
Thank you!
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0 of 0 people found the following review helpful
LOVE Phil and Jamie! They are always prompt, professional, and happy to see me! |
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Reviewed by Martin/Ruble
October 12, 2011 |
Brian K
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0 of 0 people found the following review helpful
Serviceman was A-1!! He could train others.
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Reviewed by Heim - Lansing
October 07, 2011 |
Customer service
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0 of 0 people found the following review helpful
I deal in customer service on a daily basis, so I have a great appreciation for your excellent service.
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Reviewed by Henry & Joy
September 23, 2011 |
Very Satisfied
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0 of 0 people found the following review helpful
We have always been very satisfied with both customer service and tech service. Thanks.
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Reviewed by Wyatt
September 08, 2011 |
Get only the best service at jfdenney
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0 of 0 people found the following review helpful
I could not have asked for better service. Calls received and returned immediately. Extremely friendly, courteous, professional, and knowledgable. My hot water heater was "fixed" as soon as possible and the water softener was installed almost immediately, without problems. I am way out of the way for Denney and they are the only folks who would come this far. I would certainly use J.F. Denney again and will certainly tell everyone that I know. These are the folks to call to get things done. Kyle Whelpley you are the best. Many thanks.
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Reviewed by Susan Odlum
September 03, 2011 |
Great A/C Service
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0 of 0 people found the following review helpful
Your employee, Roger, was efficient and thorough servicing our air conditioner. He graciously answered all our questions and explained what he was doing and how to care for system.
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Reviewed by Pat D. - Leavenworth
June 14, 2011 |
Thanks!
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0 of 0 people found the following review helpful
The service guy (Mike) knew what he was doing, explained the problem and was careful about keeping the house clean.
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Reviewed by Antonio - LV
May 24, 2011 |
Excellent Service
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0 of 0 people found the following review helpful
Thank you so much for your continued excellent service! |
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Reviewed by Tenna
May 20, 2011 |
Excellent job
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0 of 0 people found the following review helpful
As always a very good job. Brian always does an excellent job.
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Reviewed by T. Bell - Leavenworth
May 05, 2011 |
Good work
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0 of 0 people found the following review helpful
I got the coupon from the yellow pages. But I always knew about JFD and knew a lot of people that work for you guys. Brian K was really nice and took time to look at some work I need done in the future.
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Reviewed by S. Wisdom - LVKS
April 22, 2011 |
Very Satisfied
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0 of 0 people found the following review helpful
I have been very satisfied with all my visits so far from your company. Thank you.
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Reviewed by Green - Leavenworth
April 20, 2011 |
Great on call!
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0 of 0 people found the following review helpful
Really appreciate your service! Thanks!
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Reviewed by Ms. Parsons - Leavenworth
April 14, 2011 |
Pleased with service
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0 of 0 people found the following review helpful
I have been pleased with all of the work you guys have done. Thank you for your service.
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Reviewed by Kathy G - McClouth
March 29, 2011 |
Pleasant employee
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1 of 1 people found the following review helpful
JD was very pleasant/he is very knowledgable and has great customer service. He has a attitude of really enjoying his job.
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Reviewed by Barbara P - Leavenworth, KS
March 23, 2011 |
Very Pleased with Jared
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1 of 1 people found the following review helpful
Jared is very knowledgable and am very pleased with all work he has performed on my water system :)
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Reviewed by Rhonda - Platte City
March 22, 2011 |
Thanks!
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0 of 0 people found the following review helpful
Thanks to Heather for fitting a service call into my very busy week efficiently & quickly. Thanks to Brain for mentioning new AHS options available next December, explaining costs, and fielding questions. I learn every visit!
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Reviewed by Linda
March 21, 2011 |
Excellent service
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0 of 0 people found the following review helpful
The repairman was very efficient and willing to talk about what needed to be done.
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Reviewed by Antonio
March 15, 2011 |
Excellent Employee
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0 of 0 people found the following review helpful
Phil is very good - competent. He's been here many times - excellent employee.
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Reviewed by D. Bond - Leavenworth
March 08, 2011 |
Professional Service
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0 of 0 people found the following review helpful
Daniel was very professional, polite and courteous. He knew what he was doing and did it.
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Reviewed by Donald H - Leavenworth
February 17, 2011 |
Fast Response
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0 of 0 people found the following review helpful
Appreciate your fast response and work performed.
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Reviewed by Bill & Patricia
February 07, 2011 |
My basement was clean!
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0 of 0 people found the following review helpful
The two men were very nice and told me all about what they were doing! They were very careful to keep my basement clean! Thanks!
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Reviewed by Winkler - Leavenworth
February 03, 2011 |
Thanks Daniel!
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0 of 0 people found the following review helpful
Daniel was very professional. I really, really appreciated his knowledge on my heating system (Lennox)
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Reviewed by Porter - Weston
February 02, 2011 |
Excellent Service
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0 of 0 people found the following review helpful
Excellent service in a timely manner as usual!
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Reviewed by Frank L - Leavenworth
January 25, 2011 |
Great Techs
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0 of 0 people found the following review helpful
Really appreciate the fact your techs are always clean, neat, polite, explain things and pick up after themselves (wear booties over their shoes! That is Great!)
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Reviewed by Younger - Easton
January 19, 2011 |
Outstanding knowledge
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1 of 1 people found the following review helpful
Mike demonstrated outstanding knowledge of plumbing, heating and air quality.
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Reviewed by J. Klugh
January 10, 2011 |
Brian is Exceptional
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0 of 0 people found the following review helpful
Brian is an exceptional and dedicated person. Always helpful in explaining what happened and provides succinct information.
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Reviewed by J. McCluskey
December 17, 2010 |
Thanks!
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1 of 1 people found the following review helpful
You were going to work me into your schedule and be here between 1:00 & 3:00. You arrived before 10:00am. THANKS for a fixed furnace on a cold morning.
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Reviewed by John Borst
December 16, 2010 |
Professional Work
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1 of 1 people found the following review helpful
I liked the professional approach. Mike identified the problem, fixed it and departed.
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Reviewed by R. Stupar
December 14, 2010 |
Big Mike
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1 of 1 people found the following review helpful
BIG MIKE ALWAYS DOES GOOD WORK. MERRY CHRISTMAS TO ALL.
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Reviewed by Toni
December 10, 2010 |
Outstanding Service
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0 of 0 people found the following review helpful
Outstanding service as always. Kyle is truly an asset to JF Denney.
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Reviewed by Thomas - Basehor, KS
December 07, 2010 |
Service was great
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0 of 0 people found the following review helpful
I was able to get an appointment on the day I called due to changes in your schedule. That was great.
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Reviewed by P. Montgomery - Lansing
November 17, 2010 |
No others
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0 of 0 people found the following review helpful
I don't use any other HVAC/plumbing company. Went to school with the Denneys - know them all as hard workers.
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Reviewed by J. Borst - Leavenworth
November 12, 2010 |
Outstanding Job
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1 of 1 people found the following review helpful
Thank you! JD did an outstanding job from A-Z!
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Reviewed by Verna W - Lansing
November 11, 2010 |
Good job Daniel
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2 of 2 people found the following review helpful
Daniel was very thorough and he took his time and did a good job. |
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Reviewed by Bryant - Lansing
November 01, 2010 |
New A/C
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1 of 1 people found the following review helpful
I purchased a new air conditioner from them and they installed it.They were very knowledgeable and professional. The price was reasonable. They installed the AC on the date they said they would and responded promptly to any questions I had prior to the installation. There was one minor problem which was taken care of as soon as I pointed it out. Overall, high quality and professional work at a reasonable price |
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Reviewed by Sharon Riedel
October 27, 2010 |
Great job Mike!
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1 of 1 people found the following review helpful
Mike did a great job. Quick and explained each thing in detail. |
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Reviewed by Mike S - Lansing
October 22, 2010 |
Brian
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0 of 0 people found the following review helpful
As always, Brian is an excellent representative for JF Denney!
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Reviewed by Leavenworth Baptist Church
October 08, 2010 |
New Customer
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0 of 0 people found the following review helpful
This is the second time I have used Denney's. In other years (and for a long time) I used another Company. Denney's - I am very satisfied.
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Reviewed by George Reilly
October 05, 2010 |
Great service AND products!!
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0 of 0 people found the following review helpful
We recently had 3 products installed: The Kinetico non-electric water softner, the eternal hybrid tankless hot water system and the pump that gives us INSTANT hot water in our master bath. This is Day #2 and we LOVE them all!! What a difference a water softner makes and we LOVE the instant hot water! I don't know exactly how much water we WASTED running the shower for roughly 3-4 minutes before the hot water finally came out, but I'm sure it was substantial. As for the tankless hot water system, now we won't have to skimp on hot water when we have company and take our showers!!Most of all it has been a refreshing change to work with such a professional and responsive company. Kyle came out and did our water test (although I knew we had very hard water). He explained everything very thoroughly and professional. There was absolutly NO "high pressure" what-so-ever. It's a wonderful feeling to know that we are dealing with a company that truly cares about customer service. THANK YOU J.F. Denney!! |
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Reviewed by Martha Weekly
September 30, 2010 |
Great Tech
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0 of 0 people found the following review helpful
Service Tech very neat, clean, informative and courteous. Very pleasant.
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Reviewed by Judy - Lansing
September 27, 2010 |
Sincere Appreciation
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0 of 0 people found the following review helpful
Everyone at JF Denney is outstanding, professional, courteous and so very much more through the years and forward. John F. Denney, Jr and the entire staff have always treated me and my mother who recently passed away with the utmost respect. Many thanks to All!!!!
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Reviewed by The Worralls - Leavenworth
September 22, 2010 |
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